Questions?
Please read the FAQs below. If you can't find the answer you're looking for, please contact us here.
Shipping & Delivery
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and whether you choose standard or express. No sneaky surprises, you'll see the total before you pay.
How long will my cookies take to arrive?
We bake fresh in small batches. Order before 4pm Thursday and your goods will be shipped by the following Monday. Once they’ve left our hands, delivery times are subject to Australia Post and will vary depending on your location and chosen delivery method.
Do you ship internationally?
Not yet - right now we're keeping the Krumb Cartel Australia-wide only.
How do I track my order?
As soon as it leaves our kitchen, you'll get a shipping confirmation email with a tracking link so you can watch it make its way to you.
Product Questions
How large are the cookies?
Our cookies are generously sized at approximately 105-115g each depending on flavour.
Are the cookies baked fresh?
Yes! Every order is baked fresh to order in small batches.
Can I freeze my cookies?
Absolutely! Our cookies freeze beautifully for up to 2 months.
Do the cookies contain common allergens?
Our cookies contain wheat, eggs, and dairy. Please check individual flavour pages for detailed allergen information.
How should I store my cookies once they arrive?
Keep stored in a cool, dark place.
Ordering
Wholesale Order Request
If you are a local cafe or alike and would like to enquire about stocking the Cartel, please get in touch here and we will be in touch!
Can I send Krumb Cartel as a gift?
Absolutely, cookies make a great gift! Email us after ordering with your gift note and we'll include it with the box.
Do you offer bulk or corporate orders?
Yes! Whether it's an office event, client gift, or a bigger celebration, we can help. Email us with your quantity and timing and we'll sort out the details with you directly.
Returns & Exchanges
Can I return my cookies if I change my mind?
Here's the honest truth: once they're baked and boxed, we can't take cookies back - health and safety rules mean we can't resell food that's left our kitchen. We know that's not the usual "no worries, send it back" answer, but we'd rather be upfront with you.
What if my order arrives damaged, wrong, or squished beyond recognition?
If something’s not quite right with your order, get in touch within 24 hours with a photo and we’ll assess the issue and get back to you as soon as possible.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal and UnionPay, plus Shop Pay, Apple Pay, and Google Pay for the tap-and-go crowd.
Can I use a discount code?
Pop it in at checkout before you pay - look for the discount code box on the first page. Just the one code per order, though.
Can I get a tax invoice for my order?
Yes, your order confirmation email doubles as a receipt, and if you need a formal tax invoice for a corporate or bulk order, just email us and we'll send one through.
Contact Us
I have an issue with my order, what can I do?
Get in touch and let us know what's happened. A quick photo helps us sort it fast. Head to our Contact page and we'll take it from there.
I need to cancel or change my order!
Email us straight away with CHANGE or CANCEL in the subject line and we'll do everything we can to help. Since we only dispatch once a week, there's usually a decent window to catch changes before your order goes out.
Once an order's been baked and boxed, though, we're not able to change or cancel it. For food safety reasons we can't resell cookies that have left our kitchen. Please double-check your order before sending it through.
How do I contact you?
Email is the way to go. Reach us here or at hello@krumbcartel.com. We're a small team, so please bear with us while we get back to you - we won't leave you on read.
How do I provide feedback?
We love hearing from you, good or bad, it helps us keep getting better. If you've got feedback, or a photo of your cookies out in the wild, send it through here.
Where are you located?
We're based on the Sunshine Coast, QLD, baking everything fresh in our kitchen.
Please note: we don't run a retail store or offer pickup at this stage - every order is baked fresh and shipped straight to you.